← Back to Twilio History
minor✓ Resolved

SMS Delivery Delays and Failures from Twilio to Liberty Mobile Puerto Rico

Twilio•Wed, Jul 1, 2026, 07:06 AM
Status
resolved
Duration
4h 24m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Jul 1, 2026, 11:30 AM
This incident has been resolved.
monitoringWed, Jul 1, 2026, 10:39 AM
We have observed a recovery in SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringWed, Jul 1, 2026, 08:32 AM
We have observed a recovery in SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
monitoringWed, Jul 1, 2026, 08:31 AM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Jul 1, 2026, 07:31 AM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, Jul 1, 2026, 07:06 AM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
f20966aa-7668-4da5-bbb5-9a74c21bb035
External ID
cp3ks63214nx
🕐 Started
Wed, Jul 1, 2026, 07:06 AM
🔄 Last Updated
Wed, Jul 1, 2026, 11:30 AM
✓ Resolved
Wed, Jul 1, 2026, 11:30 AM
MINOR
Impact Level
4h 24m
Total Duration
5
Status Updates
Affected Components
SMS, Latin America
REQUEST COVERAGE
No article has been written for this incident yet. When 100 people request coverage, we automatically generate one.
0 / 100 requests100 more needed