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minor✓ Resolved

SMS Delivery Failures from Multiple Networks to a Subset of Twilio France Phone Numbers

Twilio•Thu, Apr 9, 2026, 12:51 PM
Status
resolved
Duration
3h 39m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Apr 9, 2026, 04:30 PM
This incident has been resolved.
monitoringThu, Apr 9, 2026, 02:24 PM
We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio France Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Apr 9, 2026, 01:36 PM
Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio France Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, Apr 9, 2026, 12:51 PM
Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio France Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
f1606d91-3001-4278-b1df-c2a53a9be522
External ID
p4l3nky96ljc
🕐 Started
Thu, Apr 9, 2026, 12:51 PM
🔄 Last Updated
Thu, Apr 9, 2026, 04:30 PM
✓ Resolved
Thu, Apr 9, 2026, 04:30 PM
MINOR
Impact Level
3h 39m
Total Duration
3
Status Updates
Affected Components
SMS, Europe
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