← Back to Anthropic (Claude) History
minor✓ Resolved

Claude Desktop failing to open for some users

Anthropic (Claude)•Wed, Feb 25, 2026, 04:23 PM
Status
resolved
Duration
7h 32m
Updates
5
Coverage
2 articles

📰 RELATED ARTICLES

Anthropic (Claude) incident update: Claude Desktop failing to open on Windows - now monitoring
Update: Claude Desktop failing to open on Windows
Feb 25, 2026 →
Anthropic (Claude) outage: Claude Desktop crashing on Windows
Breaking: Claude Desktop crashing on Windows
Feb 25, 2026 →

INCIDENT TIMELINE

✓ ResolvedWed, Feb 25, 2026, 11:55 PM
This incident has been resolved.
monitoringWed, Feb 25, 2026, 05:58 PM
We have released a version that fixes the issue. Please download the latest version of Claude on https://claude.com/download to update to at least v1.1.4328.
identifiedWed, Feb 25, 2026, 05:30 PM
We continue to work on getting a fix deployed as quickly as possible.
identifiedWed, Feb 25, 2026, 04:31 PM
We are currently working on deploying a fix to the Claude Desktop app.
monitoringWed, Feb 25, 2026, 04:23 PM
A fix has been deployed and we're monitoring error rates.
investigatingWed, Feb 25, 2026, 04:23 PM
We have identified an issue leading to the Claude Desktop app failing to start for a subset of Windows users and macOS users on older macOS releases. We are working on rolling out a fix.

📊 TECHNICAL DETAILS

Internal ID
f0c3acaf-9495-45d1-bc7f-000ae4ea191b
External ID
d392wcgvxl01
🕐 Started
Wed, Feb 25, 2026, 04:23 PM
🔄 Last Updated
Wed, Feb 25, 2026, 11:55 PM
✓ Resolved
Wed, Feb 25, 2026, 11:55 PM
MINOR
Impact Level
7h 32m
Total Duration
5
Status Updates
Affected Components
claude.ai
✍️
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