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minor✓ Resolved

SMS Delivery Delays from a Subset of Twilio Short Codes to Algar Brazil

Twilio•Fri, Mar 27, 2026, 05:49 PM
Status
resolved
Duration
6h 46m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSat, Mar 28, 2026, 12:35 AM
This incident has been resolved.
monitoringFri, Mar 27, 2026, 10:39 PM
We are observing recovery in SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Mar 27, 2026, 08:54 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedFri, Mar 27, 2026, 07:06 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Mar 27, 2026, 06:09 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingFri, Mar 27, 2026, 05:49 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
f075560c-625a-436a-84ec-422149c6b10c
External ID
jzxxjmmnf7p1
🕐 Started
Fri, Mar 27, 2026, 05:49 PM
🔄 Last Updated
Sat, Mar 28, 2026, 12:35 AM
✓ Resolved
Sat, Mar 28, 2026, 12:35 AM
MINOR
Impact Level
6h 46m
Total Duration
5
Status Updates
Affected Components
SMS, Latin America
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