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minor✓ Resolved
User Authentication Identity Gateway API Failure Increase in Canada
Status
resolved
Duration
4h 24m
Updates
4
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedSun, May 31, 2026, 11:35 AM
This incident has been resolved.
monitoringSun, May 31, 2026, 09:29 AM
We have observed a recovery in User Authentication Identity Gateway API failure increase in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSun, May 31, 2026, 08:29 AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSun, May 31, 2026, 07:29 AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingSun, May 31, 2026, 07:11 AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
efeb9e9d-521a-409d-9d2f-0be03e890458
External ID
5g6p3gxp0prc
🕐 Started
Sun, May 31, 2026, 07:11 AM
🔄 Last Updated
Sun, May 31, 2026, 11:35 AM
✓ Resolved
Sun, May 31, 2026, 11:35 AM
MINOR
Impact Level
4h 24m
Total Duration
4
Status Updates
Affected Components
Lookup Identity MatchLookup Line Type Intelligence [Legacy API]Legacy Identity MatchAndAttributes
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