minor✓ Resolved

SMS Delivery Delays and Failures From a Subset of Twilio Phone Numbers to Orange Democratic Republic of the Congo

Twilio•2026-09-18 21:21 UTC

Status

resolved

Duration

1h 24m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-09-18 22:45 UTC

This incident has been resolved.

identified2026-09-18 22:24 UTC

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Orange network subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identified2026-09-18 21:23 UTC

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Orange network subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigating2026-09-18 21:21 UTC

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Orange network subscribers in the Democratic Republic of the Congo. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

ef88a58d-a048-4e80-96f3-e4a01ab05a17

External ID

d583yps31ky3

🕐 Started

2026-09-18 21:21 UTC

🔄 Last Updated

2026-09-18 22:45 UTC

✓ Resolved

2026-09-18 22:45 UTC

MINOR

Impact Level

1h 24m

Total Duration

Status Updates

Affected Components

SMS, Middle East & Africa

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