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minor✓ Resolved

User Authentication Identity Gateway API Failure Increase for PacificEast in United States

TwilioThu, May 7, 2026, 04:12 AM
Status
resolved
Duration
3h 13m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, May 7, 2026, 07:25 AM
This incident has been resolved.
monitoringThu, May 7, 2026, 05:16 AM
We have observed a recovery in User Authentication Identity Gateway API failure increase for PacificEast in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
monitoringThu, May 7, 2026, 05:14 AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for PacificEast in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, May 7, 2026, 04:14 AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for PacificEast in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
identifiedThu, May 7, 2026, 04:12 AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for PacificEast in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
ef44c113-1bd8-4fad-8833-68dab11aa722
External ID
p5plwqd61kpr
🕐 Started
Thu, May 7, 2026, 04:12 AM
🔄 Last Updated
Thu, May 7, 2026, 07:25 AM
✓ Resolved
Thu, May 7, 2026, 07:25 AM
MINOR
Impact Level
3h 13m
Total Duration
4
Status Updates
Affected Components
Lookup Identity MatchLegacy Identity MatchAndAttributes
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