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minor✓ Resolved

SMS Delivery Delays from a Subset of Twilio Short Codes to Telcel Mexico

Twilio•Wed, Jun 3, 2026, 06:56 AM
Status
resolved
Duration
12h 24m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Jun 3, 2026, 07:20 PM
This incident has been resolved.
monitoringWed, Jun 3, 2026, 05:17 PM
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Telcel network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingWed, Jun 3, 2026, 01:57 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
investigatingWed, Jun 3, 2026, 09:56 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingWed, Jun 3, 2026, 07:56 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingWed, Jun 3, 2026, 06:56 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
eece7441-2399-40f6-89a2-4b753ecb0e0e
External ID
8mygwgyr9w2y
🕐 Started
Wed, Jun 3, 2026, 06:56 AM
🔄 Last Updated
Wed, Jun 3, 2026, 07:20 PM
✓ Resolved
Wed, Jun 3, 2026, 07:20 PM
MINOR
Impact Level
12h 24m
Total Duration
5
Status Updates
Affected Components
SMS, Latin America
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