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minor✓ Resolved

Intermittent 5xx errors for Cloudflare Access authentication requests

Cloudflare•Thu, Apr 23, 2026, 09:05 PM
Status
resolved
Duration
1d 2h
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Apr 24, 2026, 11:55 PM
This incident has been resolved.
monitoringFri, Apr 24, 2026, 10:02 PM
A fix has been implemented and we are monitoring the results.
identifiedFri, Apr 24, 2026, 08:17 PM
A fix has been identified and is being deployed in a controlled rollout across impacted regions. Cloudflare engineering is observing a decrease in overall error rates as the rollout progresses. Errors will continue to occur intermittently until the deployment is complete across all affected infrastructure. We will continue to monitor and provide updates as the rollout advances.
monitoringFri, Apr 24, 2026, 05:05 AM
A fix has been implemented and we are monitoring the results.
identifiedThu, Apr 23, 2026, 09:05 PM
Beginning April 21, a subset of Cloudflare Access customers experienced intermittent HTTP 500 errors on authentication requests. Impact is limited to a small percentage of requests in specific geographies. Service authentication requests are seeing the highest share of the errors. Cloudflare engineering is progressing a corrected rollout under tighter monitoring.

📊 TECHNICAL DETAILS

Internal ID
ede5d88c-46c3-4e8a-a7ed-2f0460186d43
External ID
yfsclk2fc70s
🕐 Started
Thu, Apr 23, 2026, 09:05 PM
🔄 Last Updated
Fri, Apr 24, 2026, 11:55 PM
✓ Resolved
Fri, Apr 24, 2026, 11:55 PM
MINOR
Impact Level
1d 2h
Total Duration
4
Status Updates
Affected Components
Access
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