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minor✓ Resolved

SMS Delivery Delays from Twilio Phone Numbers to Surf Telecom Brazil

TwilioFri, Jun 19, 2026, 03:24 PM
Status
resolved
Duration
3d 13h
Updates
11
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Jun 23, 2026, 04:45 AM
This incident has been resolved.
monitoringTue, Jun 23, 2026, 12:57 AM
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringMon, Jun 22, 2026, 10:56 PM
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSun, Jun 21, 2026, 11:28 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
identifiedSat, Jun 20, 2026, 11:27 PM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
identifiedSat, Jun 20, 2026, 07:26 AM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
identifiedFri, Jun 19, 2026, 11:26 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedFri, Jun 19, 2026, 07:25 PM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedFri, Jun 19, 2026, 05:25 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Jun 19, 2026, 04:25 PM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingFri, Jun 19, 2026, 04:24 PM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingFri, Jun 19, 2026, 03:24 PM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
ed797627-1008-4ae2-9e6c-c9e6eb787154
External ID
qb66lyhrqxpt
🕐 Started
Fri, Jun 19, 2026, 03:24 PM
🔄 Last Updated
Tue, Jun 23, 2026, 04:45 AM
✓ Resolved
Tue, Jun 23, 2026, 04:45 AM
MINOR
Impact Level
3d 13h
Total Duration
11
Status Updates
Affected Components
SMS, Latin America
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