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minor✓ Resolved
SMS Delivery Delays and Failures from a Subset of Twilio Short Codes to Claro Colombia
Status
resolved
Duration
3h 45m
Updates
3
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedMon, Aug 17, 2026, 10:10 AM
This incident has been resolved.
monitoringMon, Aug 17, 2026, 08:05 AM
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Aug 17, 2026, 07:00 AM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, Aug 17, 2026, 06:24 AM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
ec7ab58c-1afe-4bf4-85f0-8e1652fd1f38
External ID
z6x786knqf8j
🕐 Started
Mon, Aug 17, 2026, 06:24 AM
🔄 Last Updated
Mon, Aug 17, 2026, 10:10 AM
✓ Resolved
Mon, Aug 17, 2026, 10:10 AM
MINOR
Impact Level
3h 45m
Total Duration
3
Status Updates
Affected Components
SMS, Latin America
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