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minor✓ Resolved
SMS Delivery Delays from Twilio to Algar Telecom Brazil
Status
resolved
Duration
23h 8m
Updates
11
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedMon, Jul 20, 2026, 09:05 AM
This incident has been resolved.
monitoringMon, Jul 20, 2026, 06:59 AM
We have observed a recovery in SMS delivery from Twilio to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Jul 20, 2026, 01:27 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
identifiedMon, Jul 20, 2026, 12:48 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedSun, Jul 19, 2026, 08:43 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedSun, Jul 19, 2026, 06:42 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSun, Jul 19, 2026, 05:35 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
identifiedSun, Jul 19, 2026, 05:15 PM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedSun, Jul 19, 2026, 01:11 PM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedSun, Jul 19, 2026, 11:06 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSun, Jul 19, 2026, 10:05 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingSun, Jul 19, 2026, 09:56 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
ec644d61-2349-45e7-97ba-d5f5672d4488
External ID
m7t22j5mtqsd
🕐 Started
Sun, Jul 19, 2026, 09:56 AM
🔄 Last Updated
Mon, Jul 20, 2026, 09:05 AM
✓ Resolved
Mon, Jul 20, 2026, 09:05 AM
MINOR
Impact Level
23h 8m
Total Duration
11
Status Updates
Affected Components
SMS, Latin America
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