minorinvestigating

SMS Delivery Delays from Twilio to Surf Telecom Brazil

Twilio•2026-10-23 03:51 UTC

Status

investigating

Duration

Ongoing

Updates

Coverage

0 articles

INCIDENT TIMELINE

investigating2026-10-23 11:03 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

investigating2026-10-23 07:02 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigating2026-10-23 04:56 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-10-23 03:51 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

ec414475-7e13-47b1-9bdf-2d6f32300f96

External ID

9yvj91cv68qy

🕐 Started

2026-10-23 03:51 UTC

🔄 Last Updated

2026-10-23 11:03 UTC

MINOR

Impact Level

Ongoing

Total Duration

Status Updates

Affected Components

SMS, Latin America

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