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minor✓ Resolved

SMS Delivery Delays from a Subset of Twilio Short Codes to Small Carriers in United States

Twilio•Wed, Aug 26, 2026, 11:18 PM
Status
resolved
Duration
5h 6m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Aug 27, 2026, 04:25 AM
This incident has been resolved.
monitoringThu, Aug 27, 2026, 02:14 AM
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Aug 27, 2026, 01:10 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, Aug 27, 2026, 12:22 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingWed, Aug 26, 2026, 11:18 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
ec1f75f4-845d-4512-bbd3-b6c0aed47f68
External ID
fyxqp3q8xbtw
🕐 Started
Wed, Aug 26, 2026, 11:18 PM
🔄 Last Updated
Thu, Aug 27, 2026, 04:25 AM
✓ Resolved
Thu, Aug 27, 2026, 04:25 AM
MINOR
Impact Level
5h 6m
Total Duration
4
Status Updates
Affected Components
SMS Short Code, North America
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