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minor✓ Resolved

SMS Delivery Delays from Twilio to MTN Ghana

Twilio•Sat, Mar 7, 2026, 06:45 PM
Status
resolved
Duration
4h 55m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSat, Mar 7, 2026, 11:40 PM
This incident has been resolved.
monitoringSat, Mar 7, 2026, 10:41 PM
We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Ghana and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSat, Mar 7, 2026, 10:35 PM
Twilio customers may continue to experience SMS delivery delays from Twilio to MTN network subscribers in Ghana. Our team has identified the cause and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedSat, Mar 7, 2026, 08:35 PM
Twilio customers may continue to experience SMS delivery delays from Twilio to MTN network subscribers in Ghana. Our team has identified the cause and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSat, Mar 7, 2026, 07:39 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Ghana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingSat, Mar 7, 2026, 06:45 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Ghana. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
ebea62c1-9b61-431a-8400-6e415ef7b9f2
External ID
q5vcf66029py
🕐 Started
Sat, Mar 7, 2026, 06:45 PM
🔄 Last Updated
Sat, Mar 7, 2026, 11:40 PM
✓ Resolved
Sat, Mar 7, 2026, 11:40 PM
MINOR
Impact Level
4h 55m
Total Duration
5
Status Updates
Affected Components
SMS, Middle East & Africa
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