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minor✓ Resolved

SMS Delivery Receipt Delays from Twilio to DigiTel Venezuela

Twilio•Wed, Mar 25, 2026, 09:53 PM
Status
resolved
Duration
5h 16m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Mar 26, 2026, 03:10 AM
This incident has been resolved.
monitoringThu, Mar 26, 2026, 01:13 AM
We have observed a recovery in SMS delivery receipts from Twilio to DigiTel network subscribers in Venezuela and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingThu, Mar 26, 2026, 12:01 AM
We continue to experience SMS delivery receipt delays from Twilio to DigiTel network subscribers in Venezuela. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingWed, Mar 25, 2026, 10:27 PM
We continue to experience SMS delivery receipt delays from Twilio to DigiTel network subscribers in Venezuela. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingWed, Mar 25, 2026, 09:53 PM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to DigiTel network subscribers in Venezuela. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
ebba941c-773e-4b33-b2a1-35d41a3a9ff7
External ID
0bmj67355n9x
🕐 Started
Wed, Mar 25, 2026, 09:53 PM
🔄 Last Updated
Thu, Mar 26, 2026, 03:10 AM
✓ Resolved
Thu, Mar 26, 2026, 03:10 AM
MINOR
Impact Level
5h 16m
Total Duration
4
Status Updates
Affected Components
SMS, Latin America
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