minor✓ Resolved

MMS Delivery Delays from a Subset of Twilio Long Codes to Freedom and Rogers Wireless Canada

SendGrid•2026-09-16 02:43 UTC

Status

resolved

Duration

4h 52m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-09-16 07:35 UTC

This incident has been resolved.

monitoring2026-09-16 05:32 UTC

We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Freedom and Rogers Wireless network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-09-16 03:45 UTC

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Freedom and Rogers Wireless network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-09-16 02:43 UTC

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Freedom and Rogers Wireless network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

eb8d1e8b-bd5c-4f06-92c5-6c85e6b0c025

External ID

d6l05b8m18kq

🕐 Started

2026-09-16 02:43 UTC

🔄 Last Updated

2026-09-16 07:35 UTC

✓ Resolved

2026-09-16 07:35 UTC

MINOR

Impact Level

4h 52m

Total Duration

Status Updates

Affected Components

MMS Long Code, North America

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