← Back to Twilio History
minor✓ Resolved
SMS Delivery Failures from a Subset of Twilio Toll-Free Numbers to United States
Status
resolved
Duration
7h 56m
Updates
5
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedTue, May 12, 2026, 03:00 PM
This incident has been resolved.
monitoringTue, May 12, 2026, 02:50 PM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Toll-Free Numbers to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedTue, May 12, 2026, 10:49 AM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Toll-Free Numbers to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedTue, May 12, 2026, 08:43 AM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Toll-Free Numbers to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, May 12, 2026, 07:41 AM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Toll-Free Numbers to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, May 12, 2026, 07:03 AM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Toll-Free Numbers to the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
eb46cb2b-4176-4fda-a25f-b74267476585
External ID
s94rnq0cwxyl
🕐 Started
Tue, May 12, 2026, 07:03 AM
🔄 Last Updated
Tue, May 12, 2026, 03:00 PM
✓ Resolved
Tue, May 12, 2026, 03:00 PM
MINOR
Impact Level
7h 56m
Total Duration
5
Status Updates
Affected Components
SMS Toll-Free, North AmericaSMS Toll-Free, North America
REQUEST COVERAGE
No article has been written for this incident yet. When 100 people request coverage, we automatically generate one.
0 / 100 requests100 more needed