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minor✓ Resolved

SMS Delivery Delays and Failures to Orange / Altice in Dominican Republic

Twilio•Fri, Jan 23, 2026, 04:57 PM
Status
resolved
Duration
8h 18m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSat, Jan 24, 2026, 01:15 AM
This incident has been resolved.
monitoringFri, Jan 23, 2026, 05:55 PM
We are observing recovery in SMS delivery delays and failures when sending messages to Orange / Altice in Dominican Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingFri, Jan 23, 2026, 05:05 PM
We are experiencing SMS delivery delays and failures when sending messages to Orange / Altice in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingFri, Jan 23, 2026, 04:57 PM
Our monitoring systems have detected a potential issue associated to SMS Delivery Delays and Failures to Orange / Altice in Dominican Republic. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

📊 TECHNICAL DETAILS

Internal ID
ead795b8-439c-4e62-9fa3-3ef27b0168f8
External ID
z50ym9db6m0x
🕐 Started
Fri, Jan 23, 2026, 04:57 PM
🔄 Last Updated
Sat, Jan 24, 2026, 01:15 AM
✓ Resolved
Sat, Jan 24, 2026, 01:15 AM
MINOR
Impact Level
8h 18m
Total Duration
3
Status Updates
Affected Components
SMS, Latin America
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