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minor✓ Resolved
SMS Delivery Delays from Twilio to Multiple Networks in Brunei Darussalam
Status
resolved
Duration
17h 35m
Updates
8
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedFri, May 15, 2026, 08:45 AM
This incident has been resolved.
monitoringFri, May 15, 2026, 07:15 AM
We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Brunei Darussalam and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, May 15, 2026, 03:57 AM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedThu, May 14, 2026, 11:55 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedThu, May 14, 2026, 09:49 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, May 14, 2026, 08:47 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, May 14, 2026, 06:11 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingThu, May 14, 2026, 04:10 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingThu, May 14, 2026, 03:10 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
ea3b31a1-e52f-494c-a756-04bedcae575c
External ID
7cwv2knr8bp9
🕐 Started
Thu, May 14, 2026, 03:10 PM
🔄 Last Updated
Fri, May 15, 2026, 08:45 AM
✓ Resolved
Fri, May 15, 2026, 08:45 AM
MINOR
Impact Level
17h 35m
Total Duration
8
Status Updates
Affected Components
SMS, APAC
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