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minor✓ Resolved

SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Dish Network in the United States

Twilio•Thu, Jul 23, 2026, 06:59 PM
Status
resolved
Duration
10h 56m
Updates
7
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Jul 24, 2026, 05:55 AM
This incident has been resolved.
monitoringFri, Jul 24, 2026, 03:55 AM
We have observed a recovery in SMS delivery receipts from Twilio Short Codes to Dish network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Jul 23, 2026, 11:44 PM
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedThu, Jul 23, 2026, 09:43 PM
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Jul 23, 2026, 08:36 PM
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
identifiedThu, Jul 23, 2026, 08:17 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Jul 23, 2026, 07:16 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, Jul 23, 2026, 06:59 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
e9f05382-3698-4c62-949a-ffddebf6960b
External ID
g3y54p62mr68
🕐 Started
Thu, Jul 23, 2026, 06:59 PM
🔄 Last Updated
Fri, Jul 24, 2026, 05:55 AM
✓ Resolved
Fri, Jul 24, 2026, 05:55 AM
MINOR
Impact Level
10h 56m
Total Duration
7
Status Updates
Affected Components
SMS Short Code, North America
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