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minor✓ Resolved

Some merchants encountering error messages while interacting with Sidekick or accessing the help centre

Shopify•Mon, Mar 9, 2026, 12:35 AM
Status
resolved
Duration
2h 25m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedMon, Mar 9, 2026, 03:00 AM
This incident has been resolved.
monitoringMon, Mar 9, 2026, 02:44 AM
This issue has been resolved and is being monitored.
identifiedMon, Mar 9, 2026, 01:46 AM
We've identified the problem impacting Sidekick within the admin and the search feature on our help centre and we're continuing to work on the solution.
identifiedMon, Mar 9, 2026, 12:52 AM
We've identified the problem impacting Sidekick within the admin and the search feature on our help centre and we're working on a solution.
investigatingMon, Mar 9, 2026, 12:35 AM
Merchants may experience issues when trying to use Sidekick within the admin seeing errors such as: - Sidekick ran into an issue - Sidekick getting stuck in loops of thinking > analysing > processing > thinking > analysing > processing - This may also affect merchants abilities to access our support documentation through the help centre

📊 TECHNICAL DETAILS

Internal ID
e911b52a-573d-4ba4-a667-d807dca38fd2
External ID
rbndhqfnh7hc
🕐 Started
Mon, Mar 9, 2026, 12:35 AM
🔄 Last Updated
Mon, Mar 9, 2026, 03:00 AM
✓ Resolved
Mon, Mar 9, 2026, 03:00 AM
MINOR
Impact Level
2h 25m
Total Duration
4
Status Updates
Affected Components
AdminSupport
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