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none✓ Resolved

Service Degradation Affecting Zoom Virtual Agent for a Subset of users in North America

Zoom•Fri, Feb 13, 2026, 09:46 PM
Status
resolved
Duration
8 minutes
Updates
1
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Feb 13, 2026, 09:55 PM
This incident has been resolved.
monitoringFri, Feb 13, 2026, 09:46 PM
On 2/13/2026, between 14:32 UTC and 20:14 UTC we observed a service degradation that affected Zoom Virtual Agent in North America region which has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

📊 TECHNICAL DETAILS

Internal ID
e9027873-0cb9-4964-bc81-85271cb815d6
External ID
349jprj2w2hy
🕐 Started
Fri, Feb 13, 2026, 09:46 PM
🔄 Last Updated
Fri, Feb 13, 2026, 09:55 PM
✓ Resolved
Fri, Feb 13, 2026, 09:55 PM
NONE
Impact Level
8 minutes
Total Duration
1
Status Updates
Affected Components
Voice Agent
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