minor✓ Resolved

SMS Delivery Delays from Twilio to Algar Telecom Brazil

SendGrid•2026-10-01 00:26 UTC

Status

resolved

Duration

7h 14m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-10-01 07:40 UTC

This incident has been resolved.

monitoring2026-10-01 05:37 UTC

We have observed a recovery in SMS delivery from Twilio to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-10-01 03:33 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom (CTBC) network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigating2026-10-01 01:32 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom (CTBC) network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-10-01 00:26 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

e8842291-f65b-4b8a-8f53-4b9fcddd6ec1

External ID

ypmzk1kw1qb0

🕐 Started

2026-10-01 00:26 UTC

🔄 Last Updated

2026-10-01 07:40 UTC

✓ Resolved

2026-10-01 07:40 UTC

MINOR

Impact Level

7h 14m

Total Duration

Status Updates

Affected Components

SMS, Latin America

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