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minor✓ Resolved

Service Degradation affecting multiple Services in the North America region

Zoom•Wed, May 20, 2026, 08:33 PM
Status
resolved
Duration
1h 12m
Updates
9
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, May 20, 2026, 09:45 PM
This incident has been resolved.
monitoringWed, May 20, 2026, 09:22 PM
We have successfully restored all affected services. We apologies for the service interruption and will be monitoring closely.
identifiedWed, May 20, 2026, 09:13 PM
We have successfully identified the root cause affecting multiple services in the North America region. Several services have restored and we are actively investigating restoration for the remaining services. Thank you for your patience.
identifiedWed, May 20, 2026, 09:06 PM
We have successfully identified the root cause affecting multiple services in the North America region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
investigatingWed, May 20, 2026, 09:01 PM
We are continuing to investigate this issue.
investigatingWed, May 20, 2026, 09:00 PM
We are continuing to investigate this issue.
investigatingWed, May 20, 2026, 08:58 PM
We are continuing to investigate this issue.
identifiedWed, May 20, 2026, 08:54 PM
We have successfully identified the root cause affecting multiple services in the North America region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
investigatingWed, May 20, 2026, 08:42 PM
We are continuing to investigate this issue.
investigatingWed, May 20, 2026, 08:33 PM
We are currently investigating a service degradation with multiple services in the North America region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

📊 TECHNICAL DETAILS

Internal ID
e8453d6f-b142-4763-bfb4-758ff912b693
External ID
gz6q80sjhmmj
🕐 Started
Wed, May 20, 2026, 08:33 PM
🔄 Last Updated
Wed, May 20, 2026, 09:45 PM
✓ Resolved
Wed, May 20, 2026, 09:45 PM
MINOR
Impact Level
1h 12m
Total Duration
9
Status Updates
Affected Components
MarketplaceChatbot3rd Party Integration Clients (e.g. Salesforce, ServiceNow, Zendesk, Meta)Zoom DocsZoom EventsZoom WebinarsCobrowse3rd Party Messaging/Social (Inbound/Outbound)
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