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minor✓ Resolved

Service Degradation Affecting Zoom AIC and Zoom Virtual Agent in US region.

Zoom•Tue, Mar 17, 2026, 02:30 AM
Status
resolved
Duration
5h 40m
Updates
7
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Mar 17, 2026, 08:10 AM
This incident has been resolved.
monitoringTue, Mar 17, 2026, 07:38 AM
The service degradation affecting Zoom AIC and Zoom Virtual Agent in US region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
identifiedTue, Mar 17, 2026, 06:35 AM
We continue to work on a fix for this issue and will provide updates as soon as there is more information to share.
identifiedTue, Mar 17, 2026, 05:18 AM
We have successfully identified the root cause affecting Zoom AIC and Zoom Virtual Agent in US region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
investigatingTue, Mar 17, 2026, 04:50 AM
We are continuing to investigate this issue and will provide updates as soon as there is more information to share.
investigatingTue, Mar 17, 2026, 03:54 AM
We are continuing to investigate this issue and will provide updates as soon as there is more information to share.
investigatingTue, Mar 17, 2026, 03:14 AM
We are continuing to investigate this issue and will provide updates as soon as there is more information to share.
investigatingTue, Mar 17, 2026, 02:30 AM
We are currently investigating a service degradation affecting Zoom AIC and Zoom Virtual Agent in US region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

📊 TECHNICAL DETAILS

Internal ID
e83d5d13-77ac-4c08-91e9-cf5fd337dda6
External ID
5x7r36y6ty1g
🕐 Started
Tue, Mar 17, 2026, 02:30 AM
🔄 Last Updated
Tue, Mar 17, 2026, 08:10 AM
✓ Resolved
Tue, Mar 17, 2026, 08:10 AM
MINOR
Impact Level
5h 40m
Total Duration
7
Status Updates
Affected Components
Voice AgentChat AgentZoom AICZoom AIC
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