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minor✓ Resolved

Voice Call Failures from a Subset of Twilio Phone Numbers to Multiple Countries in Europe

SendGridThu, Sep 3, 2026, 10:01 AM
Status
resolved
Duration
3h 54m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Sep 3, 2026, 01:55 PM
This incident has been resolved.
monitoringThu, Sep 3, 2026, 11:52 AM
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Sep 3, 2026, 11:24 AM
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Sep 3, 2026, 10:24 AM
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, Sep 3, 2026, 10:01 AM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
e7d0e9ab-b8c3-4347-935d-f8630dc37153
External ID
3vt1t0cr1j6q
🕐 Started
Thu, Sep 3, 2026, 10:01 AM
🔄 Last Updated
Thu, Sep 3, 2026, 01:55 PM
✓ Resolved
Thu, Sep 3, 2026, 01:55 PM
MINOR
Impact Level
3h 54m
Total Duration
4
Status Updates
Affected Components
Voice, Europe
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