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minor✓ Resolved

SMS Delivery Delays from Twilio to Zain Jordan

Twilio•Mon, Jul 27, 2026, 04:16 PM
Status
resolved
Duration
5h 39m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedMon, Jul 27, 2026, 09:55 PM
This incident has been resolved.
monitoringMon, Jul 27, 2026, 07:11 PM
We have observed a recovery in SMS delivery from Twilio to Zain network subscribers in Jordan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringMon, Jul 27, 2026, 05:10 PM
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Zain network subscribers in Jordan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Jul 27, 2026, 04:23 PM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Zain network subscribers in Jordan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, Jul 27, 2026, 04:16 PM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Zain network subscribers in Jordan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
e78d86ca-5cde-480f-9dd7-1b9a34c63679
External ID
szr5p07lgy4j
🕐 Started
Mon, Jul 27, 2026, 04:16 PM
🔄 Last Updated
Mon, Jul 27, 2026, 09:55 PM
✓ Resolved
Mon, Jul 27, 2026, 09:55 PM
MINOR
Impact Level
5h 39m
Total Duration
4
Status Updates
Affected Components
SMS, Middle East & Africa
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