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minor✓ Resolved

SMS Delivery Receipt Delays from Twilio to Safaricom Kenya

Twilio•Tue, Sep 8, 2026, 07:31 PM
Status
resolved
Duration
2h 24m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Sep 8, 2026, 09:55 PM
This incident has been resolved.
monitoringTue, Sep 8, 2026, 08:55 PM
We have observed a recovery in SMS delivery receipts from Twilio to Safaricom network subscribers in Kenya and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Sep 8, 2026, 07:54 PM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Safaricom network subscribers in Kenya. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, Sep 8, 2026, 07:31 PM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Safaricom network subscribers in Kenya. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
e78d6571-af06-4746-875b-b046a716758f
External ID
7lv72qldl9hv
🕐 Started
Tue, Sep 8, 2026, 07:31 PM
🔄 Last Updated
Tue, Sep 8, 2026, 09:55 PM
✓ Resolved
Tue, Sep 8, 2026, 09:55 PM
MINOR
Impact Level
2h 24m
Total Duration
3
Status Updates
Affected Components
SMS, Middle East & Africa
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