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minor✓ Resolved

SMS Delivery Delays From Twilio to Moov in Côte d'Ivoire

TwilioSat, Feb 28, 2026, 11:07 PM
Status
resolved
Duration
18h 22m
Updates
7
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSun, Mar 1, 2026, 05:30 PM
This incident has been resolved.
monitoringSun, Mar 1, 2026, 03:30 PM
We are observing successful SMS delivery from Twilio to Moov network subscribers in Côte d'Ivoire. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
investigatingSun, Mar 1, 2026, 03:19 PM
We continue experiencing SMS delivery delays when sending messages to Moov network subscribers in Côte d'Ivoire. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
investigatingSun, Mar 1, 2026, 07:23 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Moov network subscribers in Côte d'Ivoire. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
investigatingSun, Mar 1, 2026, 03:19 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Moov network subscribers in Côte d'Ivoire. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingSun, Mar 1, 2026, 12:07 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Moov network subscribers in Côte d'Ivoire. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingSat, Feb 28, 2026, 11:13 PM
We are continuing to investigate this issue.
investigatingSat, Feb 28, 2026, 11:07 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Moov network subscribers in Côte d'Ivoire. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
e6a445c4-2e4b-44d9-9756-5f6b087785ba
External ID
wl0ysv5m4bjh
🕐 Started
Sat, Feb 28, 2026, 11:07 PM
🔄 Last Updated
Sun, Mar 1, 2026, 05:30 PM
✓ Resolved
Sun, Mar 1, 2026, 05:30 PM
MINOR
Impact Level
18h 22m
Total Duration
7
Status Updates
Affected Components
SMS, Middle East & Africa
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