← Back to Twilio History
minor✓ Resolved

SMS Delivery Delays From a Subset of Twilio Short Codes to Multiple Networks in India

Twilio•Mon, Jul 13, 2026, 07:12 PM
Status
resolved
Duration
9h 57m
Updates
6
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Jul 14, 2026, 05:10 AM
This incident has been resolved.
monitoringTue, Jul 14, 2026, 01:06 AM
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in India and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringMon, Jul 13, 2026, 11:05 PM
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to multiple networks in India and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Jul 13, 2026, 10:15 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedMon, Jul 13, 2026, 08:14 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Jul 13, 2026, 07:14 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, Jul 13, 2026, 07:12 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
e56d4db8-1df8-4fde-87d1-c87a071ba2ac
External ID
fblzq6cknkvh
🕐 Started
Mon, Jul 13, 2026, 07:12 PM
🔄 Last Updated
Tue, Jul 14, 2026, 05:10 AM
✓ Resolved
Tue, Jul 14, 2026, 05:10 AM
MINOR
Impact Level
9h 57m
Total Duration
6
Status Updates
Affected Components
SMS, APAC
REQUEST COVERAGE
No article has been written for this incident yet. When 100 people request coverage, we automatically generate one.
0 / 100 requests100 more needed