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minor✓ Resolved
SMS Delivery Receipt Delays from Twilio to Multiple Networks in Brazil
Status
resolved
Duration
11h 8m
Updates
6
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedWed, Aug 26, 2026, 11:31 AM
This incident has been resolved.
monitoringWed, Aug 26, 2026, 08:17 AM
We have observed a recovery in SMS delivery receipts from Twilio to network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringWed, Aug 26, 2026, 06:17 AM
We have observed a recovery in SMS delivery receipts from Twilio to network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Aug 26, 2026, 03:36 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedWed, Aug 26, 2026, 01:33 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Aug 26, 2026, 12:31 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, Aug 26, 2026, 12:23 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
e4ce555f-6125-41e8-8e3e-7cecfa4937e7
External ID
2j6vhtsw4c0w
🕐 Started
Wed, Aug 26, 2026, 12:23 AM
🔄 Last Updated
Wed, Aug 26, 2026, 11:31 AM
✓ Resolved
Wed, Aug 26, 2026, 11:31 AM
MINOR
Impact Level
11h 8m
Total Duration
6
Status Updates
Affected Components
SMS, Latin America
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