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major✓ Resolved

Some merchants encountering error messages while attempting to access the POS channel

ShopifyFri, Mar 20, 2026, 09:25 AM
Status
resolved
Duration
1h 44m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Mar 20, 2026, 11:10 AM
This incident has been resolved.
identifiedFri, Mar 20, 2026, 10:05 AM
We've identified the problem impacting some merchants ability to access the POS channel within the admin and we're working on a solution.
investigatingFri, Mar 20, 2026, 09:42 AM
We are investigating and will keep you updated.
investigatingFri, Mar 20, 2026, 09:25 AM
Merchants may experience issues when trying to access the Shopify Point of Sale channel within the admin. The error will appear as Unexpected Application Error! Unknown error. We are currently investigating.

📊 TECHNICAL DETAILS

Internal ID
e4cd8123-43b5-4aec-b73e-f6e64826fead
External ID
9yqd56q87m35
🕐 Started
Fri, Mar 20, 2026, 09:25 AM
🔄 Last Updated
Fri, Mar 20, 2026, 11:10 AM
✓ Resolved
Fri, Mar 20, 2026, 11:10 AM
MAJOR
Impact Level
1h 44m
Total Duration
3
Status Updates
Affected Components
Admin
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