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minor✓ Resolved

Service Degradation Affecting AIC Web Search for a subset of users in US Region

Zoom•Mon, Feb 16, 2026, 10:02 PM
Status
resolved
Duration
42 minutes
Updates
2
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedMon, Feb 16, 2026, 10:45 PM
This incident has been resolved.
monitoringMon, Feb 16, 2026, 10:30 PM
Our third party vendor has successfully resolved the issue which affected AIC Web Search for a subset of users in the US Region. We will continue to monitor the situation closely and keep you informed of any further developments. Thank you for your patience.
identifiedMon, Feb 16, 2026, 10:02 PM
We have identified an issue with our third party vendor which is affecting AIC Web Search for a subset of users in the US Region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

📊 TECHNICAL DETAILS

Internal ID
e4726d03-1494-42c1-aa87-895570e05e11
External ID
fn0250d7z7yx
🕐 Started
Mon, Feb 16, 2026, 10:02 PM
🔄 Last Updated
Mon, Feb 16, 2026, 10:45 PM
✓ Resolved
Mon, Feb 16, 2026, 10:45 PM
MINOR
Impact Level
42 minutes
Total Duration
2
Status Updates
Affected Components
Zoom AIC
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