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minor✓ Resolved

SMS Delivery Failures from Twilio to Zong Pakistan

Twilio•Wed, Aug 12, 2026, 01:38 PM
Status
resolved
Duration
10h 52m
Updates
6
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Aug 13, 2026, 12:31 AM
This incident has been resolved.
monitoringWed, Aug 12, 2026, 10:22 PM
We have observed a recovery in SMS delivery from Twilio to Zong network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Aug 12, 2026, 08:49 PM
Twilio customers may be experiencing SMS delivery failures from Twilio to Zong network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedWed, Aug 12, 2026, 04:49 PM
Twilio customers may be experiencing SMS delivery failures from Twilio to Zong network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedWed, Aug 12, 2026, 02:48 PM
Twilio customers may be experiencing SMS delivery failures from Twilio to Zong network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Aug 12, 2026, 01:48 PM
Twilio customers may be experiencing SMS delivery failures from Twilio to Zong network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, Aug 12, 2026, 01:38 PM
Twilio customers may be experiencing SMS delivery failures from Twilio to Zong network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
e38d35f8-69b9-4b1e-ad7b-930beab39b64
External ID
3cffmcp6hnrz
🕐 Started
Wed, Aug 12, 2026, 01:38 PM
🔄 Last Updated
Thu, Aug 13, 2026, 12:31 AM
✓ Resolved
Thu, Aug 13, 2026, 12:31 AM
MINOR
Impact Level
10h 52m
Total Duration
6
Status Updates
Affected Components
SMS, APAC
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