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major✓ Resolved

Multiple Shopify tools and systems are down

Shopify•Thu, Mar 12, 2026, 04:01 PM
Status
resolved
Duration
1h 33m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Mar 12, 2026, 05:35 PM
This incident has been resolved.
monitoringThu, Mar 12, 2026, 04:39 PM
A fix has been implemented and we are monitoring the results.
identifiedThu, Mar 12, 2026, 04:19 PM
The issue has been identified, and we are working on implementing a fix.
investigatingThu, Mar 12, 2026, 04:09 PM
We have identified the issue and seeing recovery but will continue to stay on top of this until fully recovered.
investigatingThu, Mar 12, 2026, 04:05 PM
We are continuing to investigate this issue.
investigatingThu, Mar 12, 2026, 04:01 PM
We are currently aware of issues with access to admins, Shopify POS, and shopify.com not working as expected. We are working on a resolution.

📊 TECHNICAL DETAILS

Internal ID
e3873043-35aa-4d9c-aae5-cc2e8ef4a02a
External ID
rfq96n697xrv
🕐 Started
Thu, Mar 12, 2026, 04:01 PM
🔄 Last Updated
Thu, Mar 12, 2026, 05:35 PM
✓ Resolved
Thu, Mar 12, 2026, 05:35 PM
MAJOR
Impact Level
1h 33m
Total Duration
5
Status Updates
Affected Components
AdminCheckoutReports and DashboardsStorefrontSupportPoint of Sale
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