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minor✓ Resolved
Voice Call Post Dial Delay and Call Failures from Twilio Phone Numbers to Claro Guatemala
Status
resolved
Duration
6d 14h
Updates
17
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedSun, Aug 2, 2026, 03:31 PM
This incident has been resolved.
monitoringSun, Aug 2, 2026, 05:51 AM
We have observed a recovery in voice calls from Twilio Phone Numbers to Claro network subscribers in Guatemala and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
monitoringSat, Aug 1, 2026, 01:51 PM
We have observed a recovery in voice calls from Twilio Phone Numbers to Claro network subscribers in Guatemala and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
monitoringSat, Aug 1, 2026, 05:40 AM
We have observed a recovery in voice calls from Twilio Phone Numbers to Claro network subscribers in Guatemala and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
monitoringSat, Aug 1, 2026, 01:40 AM
We have observed a recovery in voice calls from Twilio Phone Numbers to Claro network subscribers in Guatemala and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringFri, Jul 31, 2026, 11:39 PM
We have observed a recovery in voice calls from Twilio Phone Numbers to Claro network subscribers in Guatemala and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Jul 30, 2026, 11:37 PM
Twilio customers may be experiencing voice call post dial delay and failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
identifiedWed, Jul 29, 2026, 11:37 PM
Twilio customers may be experiencing voice call post dial delay and failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
identifiedTue, Jul 28, 2026, 11:36 PM
Twilio customers may be experiencing voice call post dial delay and call failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
identifiedTue, Jul 28, 2026, 07:36 AM
Twilio customers may be experiencing voice call post dial delay and failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
identifiedMon, Jul 27, 2026, 11:34 PM
Twilio customers may be experiencing voice call post dial delay and failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedMon, Jul 27, 2026, 07:34 PM
Twilio customers may be experiencing voice call post dial delay and call failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedMon, Jul 27, 2026, 05:33 PM
Twilio customers may be experiencing voice call post dial delay and call failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Jul 27, 2026, 04:33 PM
Twilio customers may be experiencing voice call post dial delay and call failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, Jul 27, 2026, 08:22 AM
Twilio customers may be experiencing voice call post dial delay and failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
investigatingMon, Jul 27, 2026, 04:16 AM
Twilio customers may be experiencing voice call post dial delay and failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingMon, Jul 27, 2026, 02:15 AM
Twilio customers may be experiencing voice call post dial delay and call failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingMon, Jul 27, 2026, 01:15 AM
Twilio customers may be experiencing voice call post dial delay and failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
e2cdc68d-911d-4a91-a0da-c2e7cf1253f5
External ID
ldrl97t5mv01
🕐 Started
Mon, Jul 27, 2026, 01:15 AM
🔄 Last Updated
Sun, Aug 2, 2026, 03:31 PM
✓ Resolved
Sun, Aug 2, 2026, 03:31 PM
MINOR
Impact Level
6d 14h
Total Duration
17
Status Updates
Affected Components
Voice, Latin America
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