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minoridentified
Voice Call Audio Quality Degradation between Twilio Phone Numbers and Multiple Networks in United Kingdom
Status
identified
Duration
Ongoing
Updates
7
Coverage
0 articles
INCIDENT TIMELINE
identifiedSat, May 2, 2026, 10:27 PM
Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedSat, May 2, 2026, 08:27 PM
Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSat, May 2, 2026, 07:26 PM
Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
monitoringSat, May 2, 2026, 07:06 PM
We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSat, May 2, 2026, 07:06 PM
Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSat, May 2, 2026, 06:01 PM
Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingSat, May 2, 2026, 06:00 PM
Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
e2b79487-80c3-47e0-895e-27ad5eac43c4
External ID
30f0n625wtz6
🕐 Started
Sat, May 2, 2026, 06:00 PM
🔄 Last Updated
Sat, May 2, 2026, 10:27 PM
MINOR
Impact Level
Ongoing
Total Duration
7
Status Updates
Affected Components
Voice, Europe
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