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minor✓ Resolved

SMS Delivery Delays to Claro in Brazil via Subset of Longcodes

Twilio•Mon, Feb 2, 2026, 02:03 PM
Status
resolved
Duration
3h 27m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedMon, Feb 2, 2026, 05:30 PM
This incident has been resolved.
monitoringMon, Feb 2, 2026, 03:27 PM
We are observing recovery in SMS delivery delays when sending messages to Claro in Brazil via Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingMon, Feb 2, 2026, 03:03 PM
We continue to experience SMS delivery delays when sending messages to Claro in Brazil via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingMon, Feb 2, 2026, 02:03 PM
We are experiencing SMS delivery delays when sending messages to Claro in Brazil via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
e2b51e7f-90db-41db-93fc-a9b0c576277e
External ID
g6fkwsr199bc
🕐 Started
Mon, Feb 2, 2026, 02:03 PM
🔄 Last Updated
Mon, Feb 2, 2026, 05:30 PM
✓ Resolved
Mon, Feb 2, 2026, 05:30 PM
MINOR
Impact Level
3h 27m
Total Duration
3
Status Updates
Affected Components
SMS, Latin America
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