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minor✓ Resolved

Whatsapp and RCS Pages on One Console Are Not Loading

Twilio•Wed, Jul 8, 2026, 03:23 PM
Status
resolved
Duration
1h 56m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Jul 8, 2026, 05:20 PM
This incident has been resolved.
monitoringWed, Jul 8, 2026, 04:44 PM
We see recovery when accessing WhatsApp and RCS pages on One Console. We will monitor for 30 minutes to ensure a full resolution.
identifiedWed, Jul 8, 2026, 04:34 PM
Our team is actively working to resolve an issue with WhatsApp and RCS pages on One Console, users may be unable to load them. We'll provide an update in 1 hour or as soon as we have more information.
investigatingWed, Jul 8, 2026, 03:26 PM
We have detected an issue with WhatsApp and RCS pages on One Console, users may be unable to load them. Our team is actively working to resolve this issue and will provide with an update in 1 hour or as soon as we have news.
investigatingWed, Jul 8, 2026, 03:23 PM
Our monitoring systems have detected a potential issue with Console. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

📊 TECHNICAL DETAILS

Internal ID
e2ae2606-c0ed-4fb5-b8c2-2c2dd084e6fb
External ID
wdl430sbb266
🕐 Started
Wed, Jul 8, 2026, 03:23 PM
🔄 Last Updated
Wed, Jul 8, 2026, 05:20 PM
✓ Resolved
Wed, Jul 8, 2026, 05:20 PM
MINOR
Impact Level
1h 56m
Total Duration
4
Status Updates
Affected Components
Console
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