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minor✓ Resolved

SMS Delivery Failures from a Subset of Twilio Long Codes to Iliad Italy

SendGridThu, Sep 10, 2026, 12:32 PM
Status
resolved
Duration
1d 4h
Updates
10
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Sep 11, 2026, 05:20 PM
This incident has been resolved.
monitoringFri, Sep 11, 2026, 11:13 AM
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Iliad network subscribers in Italy and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
monitoringFri, Sep 11, 2026, 03:12 AM
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Iliad network subscribers in Italy and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
monitoringThu, Sep 10, 2026, 11:04 PM
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Iliad network subscribers in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringThu, Sep 10, 2026, 09:03 PM
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Iliad network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Sep 10, 2026, 07:58 PM
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Iliad network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedThu, Sep 10, 2026, 06:34 PM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Iliad network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedThu, Sep 10, 2026, 03:58 PM
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Iliad network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedThu, Sep 10, 2026, 01:57 PM
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Iliad network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Sep 10, 2026, 12:57 PM
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Iliad network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, Sep 10, 2026, 12:32 PM
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Iliad network subscribers in Italy. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
e24b4699-1290-4c50-a22c-080be4f41eaa
External ID
wgfhcrd9b47c
🕐 Started
Thu, Sep 10, 2026, 12:32 PM
🔄 Last Updated
Fri, Sep 11, 2026, 05:20 PM
✓ Resolved
Fri, Sep 11, 2026, 05:20 PM
MINOR
Impact Level
1d 4h
Total Duration
10
Status Updates
Affected Components
SMS, Europe
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