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minor✓ Resolved

Some Stripe Payment Checkouts may fail with a generic error when a credit card is used as an payment option across multiple shops.

Shopify•
Status
resolved
Duration
2h 9m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ Resolved
This incident has been resolved.
monitoring
This issue has been resolved and is being monitored.
identified
We've identified the problem impacting our third-party payment provider and we're working on a solution.
investigating
We are actively working with our third-party payment provider and we will update you as we resolve the checkout errors.
investigating
We can confirm that merchants with Stripe Payment Gateway enabled may experience one of the following: * Multiple payment options enabled, Checkouts will not surface the credit card form. * Merchants with only credit cards enabled, Checkouts will continue to surface and continue to see processing and other errors.
investigating
Some Checkouts with Stripe Paymentmay experience checkout errors with payment failure or other error message.

📊 TECHNICAL DETAILS

Internal ID
e21f088b-b46b-4b2e-925f-b83972a8ade4
External ID
tdj039mpxkk9
🕐 Started
🔄 Last Updated
✓ Resolved
MINOR
Impact Level
2h 9m
Total Duration
5
Status Updates
Affected Components
Checkout
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