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minor✓ Resolved

Some Stripe Payment Checkouts may fail with a generic error when a credit card is used as an payment option across multiple shops.

Shopify•Wed, Jul 22, 2026, 12:40 PM
Status
resolved
Duration
2h 9m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Jul 22, 2026, 02:50 PM
This incident has been resolved.
monitoringWed, Jul 22, 2026, 02:13 PM
This issue has been resolved and is being monitored.
identifiedWed, Jul 22, 2026, 01:23 PM
We've identified the problem impacting our third-party payment provider and we're working on a solution.
investigatingWed, Jul 22, 2026, 01:13 PM
We are actively working with our third-party payment provider and we will update you as we resolve the checkout errors.
investigatingWed, Jul 22, 2026, 12:56 PM
We can confirm that merchants with Stripe Payment Gateway enabled may experience one of the following: * Multiple payment options enabled, Checkouts will not surface the credit card form. * Merchants with only credit cards enabled, Checkouts will continue to surface and continue to see processing and other errors.
investigatingWed, Jul 22, 2026, 12:40 PM
Some Checkouts with Stripe Paymentmay experience checkout errors with payment failure or other error message.

📊 TECHNICAL DETAILS

Internal ID
e21f088b-b46b-4b2e-925f-b83972a8ade4
External ID
tdj039mpxkk9
🕐 Started
Wed, Jul 22, 2026, 12:40 PM
🔄 Last Updated
Wed, Jul 22, 2026, 02:50 PM
✓ Resolved
Wed, Jul 22, 2026, 02:50 PM
MINOR
Impact Level
2h 9m
Total Duration
5
Status Updates
Affected Components
Checkout
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