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minor✓ Resolved

Latency and Timeouts for Phone Numbers API Search

TwilioThu, Apr 30, 2026, 06:18 PM
Status
resolved
Duration
1h 16m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Apr 30, 2026, 07:35 PM
This incident has been resolved.
monitoringThu, Apr 30, 2026, 06:59 PM
Searches performed via the Twilio Phone Numbers API are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
investigatingThu, Apr 30, 2026, 06:28 PM
We are currently investigating elevated latency for Twilio Phone Numbers API search. Customer may experience timeouts when searching for numbers via api. Our engineering team is actively working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, Apr 30, 2026, 06:18 PM
Our monitoring systems have detected a potential issue with the Phone Numbers API. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

📊 TECHNICAL DETAILS

Internal ID
e1f9776b-4108-41ea-95f3-0bd618752215
External ID
hzgkw581qxxw
🕐 Started
Thu, Apr 30, 2026, 06:18 PM
🔄 Last Updated
Thu, Apr 30, 2026, 07:35 PM
✓ Resolved
Thu, Apr 30, 2026, 07:35 PM
MINOR
Impact Level
1h 16m
Total Duration
3
Status Updates
Affected Components
PHONE NUMBERS
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