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minor✓ Resolved

SMS Delivery Delays from Twilio to Claro Colombia

Twilio•Tue, Mar 10, 2026, 05:22 AM
Status
resolved
Duration
4h 37m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Mar 10, 2026, 10:00 AM
This incident has been resolved.
monitoringTue, Mar 10, 2026, 08:11 AM
We are observing recovery in SMS delivery delays when sending messages from Twilio to Claro network subscribers in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingTue, Mar 10, 2026, 06:19 AM
Twilio customers are still continue to experience SMS delivery delays from Twilio to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingTue, Mar 10, 2026, 05:22 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
e1c8a74b-a320-46ca-bf28-fa6a6c6f37ea
External ID
75hvc76hvrn6
🕐 Started
Tue, Mar 10, 2026, 05:22 AM
🔄 Last Updated
Tue, Mar 10, 2026, 10:00 AM
✓ Resolved
Tue, Mar 10, 2026, 10:00 AM
MINOR
Impact Level
4h 37m
Total Duration
3
Status Updates
Affected Components
SMS, Latin America
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