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minor✓ Resolved

SMS Delivery Failures From Australia Subscribers to a Subset of Twilio Phone Numbers in Australia

Twilio•Tue, Feb 3, 2026, 08:40 AM
Status
resolved
Duration
1d 21h
Updates
7
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Feb 5, 2026, 06:40 AM
This incident has been resolved.
monitoringThu, Feb 5, 2026, 04:46 AM
We have started seeing recovery for the issue causing inbound SMS messages not being received by a subset of Twilio phone numbers in Australia. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Feb 4, 2026, 07:05 PM
Our engineers have identified the issue causing inbound SMS messages not being received by a subset of Twilio phone numbers in Australia and are continuing working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
identifiedWed, Feb 4, 2026, 12:14 AM
Our engineers have identified the issue causing inbound SMS messages not being received by a subset of Twilio phone numbers in Australia and are continuing working to deploy a fix. We expect to provide another update in 16 hours or as soon as more information becomes available.
identifiedTue, Feb 3, 2026, 03:20 PM
Our engineers have identified the issue causing inbound SMS messages not being received by a subset of Twilio phone numbers in Australia and are continuing working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.
identifiedTue, Feb 3, 2026, 11:21 AM
Our engineers have identified the issue causing inbound SMS messages not being received by a subset of Twilio phone numbers in Australia and are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
investigatingTue, Feb 3, 2026, 09:33 AM
We continue to investigate an issue where inbound SMS messages are not being received by a subset of Twilio phone numbers in Australia. Our engineering teams have been engaged and currently investigating. We will provide updates in 2 hours or as soon as more information becomes available.
investigatingTue, Feb 3, 2026, 08:40 AM
We are currently investigating an issue where inbound SMS messages are not being received by a subset of Twilio phone numbers in Australia. Our engineering teams has been engaged and currently investigating. We will provide updates in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
e13fe6b7-545b-42e7-94d5-60698c01a52e
External ID
2kknrf96433f
🕐 Started
Tue, Feb 3, 2026, 08:40 AM
🔄 Last Updated
Thu, Feb 5, 2026, 06:40 AM
✓ Resolved
Thu, Feb 5, 2026, 06:40 AM
MINOR
Impact Level
1d 21h
Total Duration
7
Status Updates
Affected Components
SMS, APAC
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