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minor✓ Resolved

SMS Delivery Delays from Twilio to Tigo Bolivia

Twilio•Mon, May 11, 2026, 06:11 PM
Status
resolved
Duration
10h 3m
Updates
6
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, May 12, 2026, 04:15 AM
This incident has been resolved.
monitoringTue, May 12, 2026, 12:39 AM
We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Bolivia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringMon, May 11, 2026, 10:38 PM
We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Bolivia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, May 11, 2026, 09:39 PM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Tigo network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedMon, May 11, 2026, 07:38 PM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Tigo network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, May 11, 2026, 06:38 PM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Tigo network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, May 11, 2026, 06:11 PM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Bolivia. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
e06aa74b-3798-4637-a0b7-1c1a6fd890f0
External ID
9nd4bwprwf08
🕐 Started
Mon, May 11, 2026, 06:11 PM
🔄 Last Updated
Tue, May 12, 2026, 04:15 AM
✓ Resolved
Tue, May 12, 2026, 04:15 AM
MINOR
Impact Level
10h 3m
Total Duration
6
Status Updates
Affected Components
SMS, Latin America
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