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minor✓ Resolved

Transaction Updates Delayed

PlaidWed, Jul 22, 2026, 02:58 PM
Status
resolved
Duration
1d 19h
Updates
12
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Jul 24, 2026, 10:05 AM
This incident has been resolved.
monitoringFri, Jul 24, 2026, 04:26 AM
The third-party provider issue has been mitigated and recovery is progressing. New item connections and their initial and historical transaction webhooks are healthy and firing normally again, and new transaction updates, including default update webhooks, are being processed normally. We have resumed working through the remaining backlog of older default update webhooks and will continue to monitor closely as it clears.
investigatingFri, Jul 24, 2026, 02:22 AM
We are again experiencing delays in Transactions update webhooks due to a recurrence of the third-party service provider issue that caused the earlier degradation. We are working closely with the provider to mitigate the issue and restore normal processing as quickly as possible.
monitoringThu, Jul 23, 2026, 11:50 PM
The underlying issue has been resolved, and recovery is progressing. Initial and historical transaction webhooks are now caught up, and new webhooks, including default webhooks, are being processed normally. We are continuing to work through the remaining backlog of older default update webhooks and expect all missing webhooks to be processed by the end of the day Pacific Time.
monitoringThu, Jul 23, 2026, 07:43 PM
The underlying issue has been resolved, and recovery is progressing. Initial and historical transaction webhooks are now caught up, and new webhooks, including default webhooks, are being processed normally. We are continuing to work through the remaining backlog of older default update webhooks and expect all missing webhooks to be processed by the end of the day.
monitoringThu, Jul 23, 2026, 03:23 PM
The underlying issue has been resolved, and recovery is progressing. Initial and historical transaction webhooks are now caught up, and new webhooks, including default webhooks, are being processed normally. We are continuing to work through the remaining backlog of older default update webhooks and expect all missing webhooks to be processed by the end of the day.
monitoringWed, Jul 22, 2026, 11:53 PM
The underlying issue has been resolved, and recovery is progressing. Initial and historical transaction webhooks are now caught up, and new webhooks, including default webhooks, are being processed normally. We are continuing to work through the remaining backlog of older default webhook updates and are monitoring recovery closely.
investigatingWed, Jul 22, 2026, 09:25 PM
The underlying issue is resolved and the system continues to recover. Initial and Historical webhook queues are processing and Default webhooks will process when that completes.
investigatingWed, Jul 22, 2026, 05:39 PM
We are currently experiencing delays in Transactions updates. We are actively investigating and working to mitigate this issue. We are prioritizing recovery of initial and historical Transaction webhooks and then will work through the Default webhook queue. We expect the first group to complete in the next 2-3 hours. Webhooks are being sent on a FIFO basis.
investigatingWed, Jul 22, 2026, 05:32 PM
We are currently experiencing delays in Transactions updates. We are actively investigating and working to mitigate this issue. 1:21pm EST - We are prioritizing initial and full pull recovery. We will work on recovering default pulls next. We don't yet have an estimate to when these delays will be fully resolved.
investigatingWed, Jul 22, 2026, 05:22 PM
We are currently experiencing delays in Transactions updates. We are actively investigating and working to mitigate this issue. 12:41pm EST - We're currently monitoring initial/full pull recovery over the next five to eight hours, will provide more information soon 1:21pm EST - To clarify, we are prioritizing initial and full pull recovery. We will work on recovering default pulls next. We don't yet have an estimate to when these delays will be fully resolved.
investigatingWed, Jul 22, 2026, 04:43 PM
We are currently experiencing delays in Transactions updates. We are actively investigating and working to mitigate this issue. 12:41pm EST - We're currently monitoring initial/full pull recovery over the next five to eight hours, will provide more information soon
investigatingWed, Jul 22, 2026, 02:58 PM
We are currently experiencing delays in Transactions updates. We are actively investigating and working to mitigate this issue.

📊 TECHNICAL DETAILS

Internal ID
e020f7d8-e723-41f8-9a13-c9daa85106e3
External ID
01KY55B2DWMRTG7QCC4Z5RZ1KX
🕐 Started
Wed, Jul 22, 2026, 02:58 PM
🔄 Last Updated
Fri, Jul 24, 2026, 10:05 AM
✓ Resolved
Fri, Jul 24, 2026, 10:05 AM
MINOR
Impact Level
1d 19h
Total Duration
12
Status Updates
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