minor✓ Resolved

SMS Delivery Delays to Entel Network in Chile

Twilio•2026-01-28 04:21 UTC

Status

resolved

Duration

8h 18m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-01-28 12:40 UTC

This incident has been resolved.

monitoring2026-01-28 10:14 UTC

We are observing recovery in SMS delivery delays when sending messages to Entel in Chile from a subset of domestic long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-01-28 07:20 UTC

We are continuing to experience SMS delivery delays when sending messages to Entel in Chile from a subset of domestic long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigating2026-01-28 05:25 UTC

We are continuing to experience SMS delivery delays when sending messages to Entel in Chile from a subset of domestic long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-01-28 04:21 UTC

We are experiencing SMS delivery delays when sending messages to Entel in Chile from a subset of domestic long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

df8de2b5-61b2-443b-a0f0-d8860ae135cd

External ID

61kj6fxc289x

🕐 First reported

2026-01-28 04:21 UTC

🔄 Last Updated

2026-01-28 12:40 UTC

✓ Resolved

2026-01-28 12:40 UTC

MINOR

Impact Level

8h 18m

Total Duration

Status Updates

Affected Components

SMS, Latin America

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