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minor✓ Resolved

SMS Delivery Delays and Failures to PT Smartfren Telecom in Indonesia

Twilio•Fri, Feb 13, 2026, 07:03 PM
Status
resolved
Duration
9h 36m
Updates
6
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSat, Feb 14, 2026, 04:40 AM
This incident has been resolved.
monitoringSat, Feb 14, 2026, 02:50 AM
We are observing recovery in SMS delivery delays and failures sending to Smartfren Telecom in Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
monitoringSat, Feb 14, 2026, 12:50 AM
We are observing recovery in SMS delivery delays and failures sending to Smartfren Telecom in Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 or as soon as more information becomes available.
monitoringFri, Feb 13, 2026, 10:52 PM
We are observing recovery in SMS delivery delays and failures sending to Smartfren Telecom in Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 or as soon as more information becomes available.
investigatingFri, Feb 13, 2026, 09:53 PM
We are still experiencing SMS delivery delays and failures sending to Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
monitoringFri, Feb 13, 2026, 07:55 PM
We are observing successful SMS delivery to Smartfren Telecom in Indonesia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
investigatingFri, Feb 13, 2026, 07:03 PM
We are experiencing SMS delivery delays and failures sending to Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
df5052c3-8095-4ead-95f1-111f8bd60218
External ID
1ny7f8ytqhhj
🕐 Started
Fri, Feb 13, 2026, 07:03 PM
🔄 Last Updated
Sat, Feb 14, 2026, 04:40 AM
✓ Resolved
Sat, Feb 14, 2026, 04:40 AM
MINOR
Impact Level
9h 36m
Total Duration
6
Status Updates
Affected Components
SMS, APAC
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