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minor✓ Resolved

SMS Delivery Failures from a Subset of Twilio Long Codes to WOM Colombia

Twilio•Mon, Apr 6, 2026, 10:01 PM
Status
resolved
Duration
2h 38m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Apr 7, 2026, 12:40 AM
This incident has been resolved.
monitoringMon, Apr 6, 2026, 10:38 PM
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to WOM network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Apr 6, 2026, 10:09 PM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to WOM network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, Apr 6, 2026, 10:01 PM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to WOM network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
de40236b-99bf-44a2-ab27-9aef68477a0c
External ID
d34jr5fj2wrp
🕐 Started
Mon, Apr 6, 2026, 10:01 PM
🔄 Last Updated
Tue, Apr 7, 2026, 12:40 AM
✓ Resolved
Tue, Apr 7, 2026, 12:40 AM
MINOR
Impact Level
2h 38m
Total Duration
3
Status Updates
Affected Components
SMS, Latin America
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